At LY Iris LLC, we value customer satisfaction. If you are not satisfied with your purchase, you may request a return and refund according to the following policy.

1. Refund Period

You can request a refund within 7 days of receiving your item. Please ensure you contact us within this period.

2. Return Requirements

The following are the requirements for returns:

The item must be unused, unopened, and in its original packaging and tags.

All accessories, gifts, and documentation (such as manuals) must be returned with the item.

3. Refund Request

To request a refund, please follow the steps below:

Contact Customer Support: Contact us via email at customersupport@lyiris.shop to indicate the reason for your return and your order number.

Obtaining a Return Authorization: We will provide instructions for obtaining a Return Authorization number and a return address.

Packaging the Item: Please securely package the item to prevent damage during shipping and write the Return Authorization number on the package. 4. Shipping Costs

If the return is due to an error on our part (e.g., wrong item, defective item), we will cover the return shipping costs. Otherwise, return shipping costs are your responsibility.

5. Refund Processing

Once we receive the returned item and confirm its return eligibility, we will process your refund within 5 business days. The refund will be credited back to your original payment account. Please note that bank processing may take additional time, depending on your bank.

6. Non-Returnable Items

The following items are non-returnable:

Opened or used products

Specific promotional or discounted items (e.g., items clearly marked “non-returnable”)

7. Contact Us

If you have any questions about our return and refund policies, please feel free to contact us:

Email: customersupport@lyiris.shop

Thank you for choosing LY Iris LLC and we look forward to providing excellent service to you and your pet!